Privacy Policy
This Privacy Policy explains how Viginti Digital collects, uses, stores, protects, and processes information when you use our website, services, software platforms, AI systems, subscriptions, partner programs, and affiliate programs.
1. Information We Collect
We may collect personal and business information including names, email addresses, phone numbers, business information, billing information, and other details necessary to provide services.
We may also collect technical data such as IP addresses, browser type, usage data, and analytics information when you interact with our website or systems.
2. Use of Information
Information collected is used solely for the purpose of delivering services, improving system performance, processing payments, communicating with clients, and maintaining operational integrity.
We do not sell, rent, trade, repurpose, or monetize client data.
3. Data Ownership
All client data remains the sole property of the client.
This includes but is not limited to CRM data, customer records, internal documentation, AI training data, workflows, automations, content, uploaded materials, and operational information.
Viginti Digital does not use client data to train third party AI models, does not resell client data, and does not use client data for any purpose outside of service delivery.
4. Ownership of Systems and Code
Everything built specifically for a client belongs to that client. This includes websites, platforms, workflows, automations, integrations, configurations, and custom developments created for the client’s business.
Upon cancellation of services, clients may request delivery of custom code and assets developed specifically for them, provided all outstanding invoices are settled in full.
Emma and Emma Mini are powered by proprietary Viginti Digital technology. The underlying AI engine, proprietary frameworks, and core platform infrastructure remain the intellectual property of Viginti Digital.
While the core engine remains ours, all configurations, training, workflows, and business-specific implementations created for a client remain the property of that client.
5. Data Security
We implement reasonable technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or destruction.
However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain client data only as long as necessary to provide services or comply with legal obligations.
Upon termination of services, data may be deleted in accordance with our internal retention policies unless otherwise requested in writing.
7. Client Responsibility
Clients are responsible for ensuring that they comply with applicable data protection laws relevant to their own customers and jurisdictions.
Viginti Digital is not responsible for how clients collect, use, or process data within systems built for them.
8. Third Party Services
Our services may integrate with third party platforms. We are not responsible for the privacy practices of those third parties.
9. Mediation and Jurisdiction
Any disputes, complaints, or legal claims arising from this Privacy Policy must first be submitted to mediation before any formal legal action may proceed.
This Privacy Policy is governed by and construed in accordance with the laws of the Republic of South Africa.
Any legal proceedings shall fall under the exclusive jurisdiction of the courts of South Africa.
10. Changes to This Policy
Viginti Digital reserves the right to update or modify this Privacy Policy at any time. Continued use of services constitutes acceptance of the updated policy.
11. Contact
For questions regarding this Privacy Policy, please contact Viginti Digital using the official email [email protected] or the contact page.